Free consultation
We start from the system you already run
A working session — not a pitch deck. Bring what you have. We leave you with a recommended package, a hardware sketch, and the next step.
First session: typically 45–90 minutes, on-site in Maadi or by call. GCC sites via the Dubai branch.
What to have ready
01
Current PBX or VOIP — brand and whether it still routes well
02
How many people take calls, and from where (office, home, travel)
03
Channels already in use: WhatsApp, Facebook, Instagram, Telegram, SMS
04
The CRM people actually open — or the spreadsheet that replaced it
05
Whether you record calls today, and who owns the queue after hours
What happens in the session
01
Listen
How a shift actually runs — not how the brochure said it would.
02
Map
Office, contact center, or connected company — and what can stay as a gateway.
03
Specify
Software first, then IP phones, headsets, and trunks against that design.
04
Next step
A written outline and a date. No obligation to buy on the call.
Buyer questions
What companies in Egypt and the GCC ask first
Do we have to replace a working Cisco or Avaya PBX?
No. If it still routes well, we keep it as a gateway. Replacing a working PBX is not the default recommendation.
Cloud or on-premise?
Both. The core is hosted to match your IT and compliance needs. Cutover runs in an agreed window, with a fallback.
Can staff keep their numbers?
Yes. The numbering plan is designed so extensions and company numbers stay with the people who use them — including remote staff.
Is WhatsApp the official Business API?
The unified inbox connects official business accounts. We do not run the desk off personal phones.
Where do call recordings live?
Against the activity, under a retention policy you approve. They are not dumped into an unmanaged shared folder.
Mini-CRM or full CRM?
Mini-CRM if you need a working file this month. Full CRM when pipeline, service, and live reports have to sit next to the call. You can grow from one to the other.
Do you sell the handsets too?
We specify IP phones, headsets, and gateways to match the software. Hardware is not chosen the other way around.
How is Dubai involved?
Implementation and support across the GCC, so a floor in the Emirates is not waiting on Cairo hours.