Software we build
Innovatel, VOIP, unified inbox, CRM, Mini-CRM, campaigns, surveys, SMS, and reports — developed in-house and supported from Maadi.
The company
Business consulting and software from Maadi — we specify and deliver the systems you run.
Founded in 2010 in Greater Cairo. Privately held. Voice, contact center, every channel, and the customer record behind them — with a later branch in Dubai.
Help partners and clients grow by delivering real value through integrated communication and business systems.
We design, implement, and support the products we sell: VOIP, Innovatel contact center, unified inbox, CRM and Mini-CRM, campaign management, surveys, SMS Sender, and call-center reports.
Around those products we run business analysis, process design, and training so your team can operate a shift without us in the room. Hardware from Europe, the USA, and Asia is specified to match that software.
Existing Cisco or Avaya systems can stay as gateways when they still work. Replacing a working PBX is not the default recommendation.
A short history
2010
Founded in Greater Cairo.
Voice
VOIP and IP-PBX as a managed system, not a closed box.
Innovatel
Contact-center software supervisors can run day to day.
Channels
WhatsApp, Facebook, Instagram, Telegram, and SMS in one inbox.
Dubai
A regional branch so GCC projects are not tied to Cairo hours.
Hardware we specify
IP phones, headsets, and gateways. Chosen to match the software, not the other way around.
What we deliver
- VOIP and IP-PBX
- Innovatel contact center
- Unified inbox
- CRM and Mini-CRM
- Campaign management
- Survey system
- SMS Sender
- Call-center reports
- Real-estate and tourism CRM
- ERP — HR, inventory, accounting
How we work
01
Keep what still works
A working PBX is an asset, not something to replace by default.
02
One customer record
The call, the chat, the SMS, and the invoice share the same file.
03
Supervisors first
The morning shift should run without us in the room.
04
Stay after go-live
The first week is when issues appear. We stay.
Client book
Trusted by companies that live on the phone
Offices
Cairo for delivery. Dubai for the region.
Cairo
Cairo headquarters
3, Road 159, El-Itehad Square, Hadayek El Maadi — in front of Metro Market.
Dubai
Dubai branch
Implementation and support across the GCC, so teams in the Emirates are not waiting on Cairo hours.
3, Road 159, El-Itehad Square
Hadayek El Maadi, Maadi, Cairo
In front of Metro Market
Careers
Write to info@innoviais.com with a short note on what you have delivered.
Innovate your communication
Book a free consultation
Tell us what you already run — VOIP, contact center, channels, or CRM — and we will map the next step.